Privacy Policy

Smoke Restore (“Smoke Restore,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, services, communications, and insurance-related restoration operations.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

We may collect the following categories of information:

• Full name
• Phone number
• Email address
• Physical address (property location)
• Insurance company name and claim number
• Policy details (when provided by you or your insurer)

• Photographs and videos of property damage
• Inspection reports
• Hygienist reports
• Scope of work documents
• Estimates and invoices

• IP address
• Browser type and device information
• Website usage data (pages visited, time on site)
• Cookies and tracking technologies

• Emails, phone calls, SMS/text messages, and chat communications
• Recorded calls (where legally permitted)

We use collected information for the following purposes:

• To provide smoke, fire, odor, and restoration services
• To coordinate inspections, pack-outs, cleaning, remediation, and reconstruction
• To communicate with insurance carriers, adjusters, hygienists, engineers, and related parties
• To prepare estimates, invoices, reports, and claim documentation
• To submit, manage, and bill insurance claims on your behalf
• To comply with legal, regulatory, and insurance requirements
• To improve website performance and user experience
• To respond to inquiries, requests, or customer service needs

To perform our services, we may share information with:

• Insurance companies and their representatives
• Independent and staff adjusters
• Hygienists, engineers, and inspectors
• Third-party vendors (pack-out, cleaning, contents restoration, reconstruction)
• Legal counsel or public adjusters (when authorized by you)
• Technology providers (CRM, estimating software, document storage platforms)

We only disclose information necessary to perform the contracted services or as required by law.

Our website may use cookies, pixels, and analytics tools to:

• Understand website traffic and performance
• Improve functionality and content
• Measure marketing and advertising effectiveness

You may disable cookies through your browser settings; however, some website features may not function properly.

Smoke Restore takes reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure document storage
• Restricted access to sensitive data
• Encrypted communications where applicable

Despite our efforts, no system can be guaranteed 100% secure.

We retain personal and claim-related information for as long as necessary to:

• Complete contracted services
• Comply with insurance, legal, and regulatory requirements
• Resolve disputes and enforce agreements

Retention periods may vary depending on applicable laws and insurance carrier requirements.

Depending on your state of residence, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal data (subject to legal and insurance retention requirements)
• Opt out of certain communications

To exercise these rights, contact us using the information below.

By providing your phone number, you consent to receive calls and text messages related to inspections, scheduling, claim updates, and service coordination. Message and data rates may apply. You may opt out at any time by replying STOP.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Our website may contain links to third-party websites. Smoke Restore is not responsible for the privacy practices or content of those sites.

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.